Service Management
Intelligent broadband service management platform to support new services while increasing network efficiency, scalability, and reliability.
Customer Service
Smart, simple customer service views provide real-time data to optimize customer interactions
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Manage subscriber accounts and services
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Create and track trouble ticket
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Work order management and status
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Lifecycle view of subscriber service history
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Access to SLA entitlements and knowledge base articles
Device Intelligence
Real-time monitoring and service assurance for a range of services to reduce inefficiencies and cost, improve subscriber experience, and enable next-generation services.
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Optimize network performance and uptime
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Resolve issues quickly and efficiently
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Reduce labor and service costs
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Alarm notifications
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Network performance reporting and trending
Field Service / Resource Management
Predictive analysis and proactive field engagement that transforms the speed and quality of issues resolution.
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Manage work orders
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Scheduling and dispatch tools
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Mobile ready
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Asset management
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Billing capabilities & Time tracking
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Field service analytics
Sales & Marketing Console
Integrated broadband sales & marketing automation services to further your marketing capabilities. Omnia360 includes an out-of-the-box CRM marketing set with tools for:
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Campaigns, marketing lists, Reporting
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Leads and opportunity management
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Increase seller productivity
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Recruit, onboard, and strengthen your partner channel through deeper enablement and activation