ETI’s web-based applications provide numerous benefits to service providers and customers to create a better user experience while decreasing operational costs such as truck-rolls.

The ETI Advantage

Empower your field technicians with this browser-based web application. Unchain your technicians from the home office by giving them the ability to maintain subscriber equipment and complete work orders independently. With Solo, service calls can be handled any time, whether it is a scheduled installation or an unexpected service outage.

Features

  • Look up account records
  • View account details, such as subscriber basics, location, services, phone line info, current devices and open work orders
  • Create and manage new work orders for equipment maintenance, ONT swaps or updated subscriber services
  • Troubleshoot service delivery problems