Pete Pifer, Chairman and Chief Executive Officer of ETI Software Solutions, founded the company in 1992 with the mission of providing world-class operational support software and unparalleled customer service to empower telecom providers to quickly and cost-effectively launch, sell, bill and provision voice, video and data services. Pifer’s vast experience in this arena has made him an industry visionary. Before founding ETI, he was President and Chairman of EASICOM, Inc., a developer of software for automated rating and call processing. He was President of the Microwave Associates Communications division of M/ACom, Inc. of Burlington, Massachusetts. This division’s products were microwave and satellite equipment for television transmission. His principal customers were cable TV companies and broadcasters. Pifer was a member of M/ACom’s merger and acquisition team, where he helped the company grow from $50 million to $450 million in three years. Prior to M/ACom, Pifer was an executive with Scientific-Atlanta, Inc., a Cisco company engaged in providing telecom systems for industry and defense. From 1972 to 1977, he was Division Manager, Satellite Communications, and was responsible for developing and marketing satellite equipment for data, voice and television transmission. Pifer is a graduate of Ohio State University and Harvard University Business School. He is active with FTTH Council, NTCA, SCTE, APPA and other industry trade associations.
Frank Gine, President. Frank Gine, President of ETI Software Solutions, has over 25 years sales and management experience in the billing and operation software industry. He is responsible for managing all facets of ETI’s core software and services business unit, and is a member of the ETI Board of Directors. In his previous role as ETI’s Executive Vice President, Frank oversaw the sales, marketing and operations divisions and helped establish ETI as an industry leader. Prior to joining ETI in 2002, he held the position of Director of Sales for the Convergys Corporation’s Cable and Broadband division. During his 13 year tenure with Convergys, his efforts helped the company grow to be a dominant force in today’s broadband billing arena. In 1987, Gine began his career with IBM, at their Fort Lauderdale Marketing Division. He is a graduate of Florida Atlantic University’s school of business, and holds a degree in both Sales and Promotion, and Marketing Research.
Robert Murrie, Chief Operating Officer. Murrie joined ETI in 2009 as Chief Financial Officer and was promoted to COO in 2010. He is responsible for expanding ETI’s domestic and international presence and increasing market share in the telecommunications and cable MSO industries and is a member of the ETI Board of Directors. His entrepreneurial experience includes the ability to build strategic partnerships and deliver revenue-generating opportunities. Prior to his tenure at ETI, Murrie was Chief Executive Officer at Healthcare.com, a Georgia-based company. Under his leadership, the company’s revenues grew from $10 million to $75 million annually. He also was responsible for establishing the company’s new objectives, creating alliances with industry leaders as well as opening new sales channels.
Kirk Hoyer, Chief Technology Officer. Kirk Hoyer has served as CTO since 1996, and has broad experience in the design of computer software for transaction processing, telephone switching systems, and voice response equipment. He also serves as a Director of the Company. From 1992 to 1995 he provided software design for ETI products on a part-time, consulting basis. During that period, he was also responsible for the development of a PPD day billing system for Tel-Care, Inc., and was Engineering Manager for Telecorp Systems, Inc. with responsibility for that company’s interactive voice response products. From 1990 to 1992 he was Engineering Manager, UNIX Systems for Scientific Software, Inc. and was responsible for porting proprietary communications software from VOS to UNIX. From 1988 to 1990 Computer Communications Specialists, Inc., a manufacturer of interactive voice response systems with text-to-speech features, employed him as a software engineer. From 1981 to 1988 Hoyer was a Member of Technical Staff at Bell Laboratories, where he developed software for a wide variety of AT&T switches for international and domestic applications. Hoyer holds an M.S. degree in Electrical Engineering (Computer Engineering) from the University of Michigan and a B.S. degree in Electrical Engineering from the Georgia Institute of Technology.
Chris Beisner, Vice President, Product Management. Chris Beisner has nearly 20 years of experience with billing and OSS applications in the cable, telco, and municipal utility markets, specializing in service activation interfaces. Since joining ETI in 2004, Beisner has been very involved with all aspects of ETI’s Fiber-to-the-Home (‘FTTH’) and DSL interface products serving in several capacities including product manager, project manager and director of ETI’s technical services division. These different roles allowed Beisner to develop keen insights into the challenges associated with deploying an FTTH network, the know-how to transition from a manual-based provisioning approach to an automated one, and how to get the most out of an access vendor’s provisioning interface. Today, Chris is responsible for driving new and existing product development. From 1994 to 2004, Beisner was employed by CSG Systems, where he held a variety of positions including product manager, program manager, and senior project manager. While at CSG, he became a well-known subject matter expert on nearly all of CSG’s addressable interfaces. In 1997 Beisner earned the CSG Award for Excellence and received a full scholarship by the company to pursue his masters degree. Beisner holds a double undergraduate degree in speech communications and history from Iowa State University and a master’s degree in Management Information Systems from the University of Nebraska at Omaha.
George Tracy, Vice President, Global System Solutions. George Tracy is responsible for solution development and delivery, and international business. Prior to joining ETI, he was a Director with the U.S. Foreign Commercial Service, responsible for assisting U.S. technology companies with their international expansion. He also held the role of Regional Manager of Latin America for Oracle Corporation, supervising a team of Principal Consultants throughout Latin America and the South Eastern US. During his time with Oracle, Tracy led a team in the development of the Customer Experience Blueprint, a comprehensive best practice methodology related to optimization of business operations, alignment with IT strategies and tactics, and multi-national customer engagements. Prior to his experience with Oracle, he worked as Principal Consultant and Practice Manager for BDO Siedman’s International Business Services team. He earned a BBA from James Madison University in International Business and Economics, and holds an MBA from Thunderbird, School of Global Management. Tracy holds project management certifications from the Project Management Institute (PMP), and Scrum Alliance (Certified Scrum Master and Product Owner). His other certifications include TM Forum Frameworx, SixSigma, and Global Business Professional (NASBITE).